FAQ

Receptra Pure Hemp Extract is an oil extracted from the flowers of hemp plants. Using a process similar to that used to make vanilla extract, the dried hemp flowers are washed with a food grade alcohol. Then the alcohol is evaporated, leaving only the extract from the hemp flower. This extract is very sticky and fragrant at this stage. We test our extract for everything from residual pesticides to heavy metals and more. Once it has passed these tests, we use the oil to create our products.

Feel free to contact our customer support team to help you decide which Receptra Hemp product is right for you. Email us at support@receptra.com or call us at 833.223.5434.

The biggest difference between each of our pure hemp extracts is the concentration in each bottle. How much you should take differs for each individual. If you would like to talk to our customer service team prior to purchase, they can help you decide where to begin!

There are several different methods of administration for hemp oil. Receptra is an oil-based tincture that is best taken sublingually, which means under the tongue. Holding the oil underneath the tongue for 30-45 seconds increases the bioavailability of the product.

Each of our bodies metabolize the naturally occurring components in Receptra’s Hemp products differently. For that reason, we suggest that adults take 1 full dropper sublingually (under your tongue) 2-3 times a day. It is common for people to start at the low end, and work their way up until they achieve the desired results.

Unfortunately, we are legally restricted from making any medical claims about our products. However, there are thousands of scientific and medical studies that explore the benefits of hemp. We encourage you to do some research and consult your physician if you are planning to take Receptra Hemp oil to help address a specific concern.

We cannot give medical advice, but we do recommend you consult your physician before adding anything new into your specific medication protocol or changing your medication dosage. There have been reports of people being able to reduce medication (depending on the medication) with the addition of hemp oil in their daily routine.

Receptra’s products are all natural, therefore there are no added preservatives. The expiration date for Receptra extracts is 18 months from production. Topicals can start to change color and lose effectiveness after 6 months.

If you are not satisfied with your purchase, you may request a full refund within 30 days. We resolve nearly 100% of our customer’s issues within 48 hours. Please contact our customer service department at 833.223.5434 or email us at support@receptra.com.

Pure Hemp Extracts
Bottles of Receptra oil extracts are unaffected by varying temperatures. We do not recommend leaving product in a hot car or on a porch in the snow, but once the bottle has returned to room temperature it should be fine and will not have lost efficacy.

Our natural skin care products are formulated with only the ingredients necessary to interact in the most beneficial way with your skin, naturally. This means we leave out other preservatives and additives that could compromise the benefits of the products. As a result, our natural products may soften or melt if exposed to warm temperatures. If your product is exposed to heat, don’t worry! It will still work just as well, and we can even help you get it back to its original consistency.

Confusion often arises because these terms are so similar. Pure hemp extract typically refers to hemp oil. Hemp seed oil is a food and beauty product additive that can be purchased in many grocery stores. Hemp seed oil can be compared to oils such as avocado, almond and walnut. It is created by pressing hemp seeds together until the oil inside is excreted. Hemp seed oil has a lot of great uses in foods and beauty products but does not contain the properties found in hemp oil.

For Small Pets: Shake well. This product is intended for pets under 40lbs. Begin with 0.25 - 0.5 mL, orally or in food. Increase over time until desired results are achieved. Most cats will stay under .25mL per serving. Do not exceed 1 mL every 6 hours. Do not place dropper inside pet's mouth.

For Large Pets: Shake well. This product is intended for pets larger than 40lbs. Begin with 0.5 mL, orally or in food. Increase over time until desired results are achieved. Do not exceed 2 mL every 6 hours unless your pet is larger than 60 pounds. Do not place dropper inside pet's mouth.

Room temperature is perfect for Receptra’s topical hemp products. All Receptra extracts are “shelf stable” meaning they do not require refrigeration. Keep a bottle in the bathroom, on your nightstand or in your day pack.

Receptra ships to all 50 states, but we do not ship internationally. If you have any questions about shipping to a particular region, please contact the logistics gurus in the Receptra customer service department 833.223.5434 or email us at support@receptra.com.

Yes, our customer service representatives are available M-F between 9am – 5pm MST to assist you with your order. You can reach our customer service department at 833.223.5434. You may also place your order anytime online. It’s usually faster and more efficient to place your order online using our secure encrypted website.

Please allow order processing time of 24-72 hours and note that our facility is closed on the weekends. Arrival time of your products may vary dependent on the shipping option you choose. Generally, if you choose our standard USPS free shipping option, your products will arrive within 7-10 days. As tracking creates you will receive an email with the information needed to track your package to your home. Holidays will affect ship times as well.

We are happy to address all of your concerns regarding your order to ensure it gets to the right place. Please contact customer service at 833.223.5434 or email us at support@receptra.com.